How to build your brand through social media


Alice

First, let’s get outside the concept that a brand is your logo, and establish that it’s also your customer service and your attitude to those who buy or do business with you.

And when you’re dealing with social media, it’s the ‘attitude’ part that becomes important. When analysing this medium, half of its name needs to be properly considered: ‘social’. This concept should not be ignored or forgotten.

So to use social media for brand awareness, you need to be sure what aspect of your brand is most effective in attracting your customers. Do some marketing research to find out what makes it attractive, and how it relates to their problems, needs and lifestyles.

Then you need to start communicating with people, and that’s were social media comes in. Even before you start broadcasting about your brand, amass a following. Do this by being friendly, interested, chatty, funny, educational, informative, helpful, showing empathy – whatever is needed to draw attention to yourself.

Social media works by being interested in what others are doing. In other words, by being sociable. Remember you need to work at it – friendships are not one-minute wonders, they take time, and gradually your followers will get to know you, like you and eventually trust you, and when they feel they can ask you anything or tell you their latest story, then that’s half the battle won.

Then you start broadcasting about your brand, and answer anybody who responds to it. This is not an exercise in selling – far from it!  Social media does not tolerate selling tactics. This is when you start to share stuff that is interesting, helpful, useful and beneficial to your friends. Notice I said friends, not customers – if your friends like what you are offering them, then eventually they will become customers, or refer you to others who are more likely to become customers.

Because you’ve gained the trust from your followers, they are then more likely to notice you, your business and your brand. You haven’t forced anything at them, you’ve allowed them to find out about you at their own pace, even if what you are offering them isn’t suitable for them. That doesn’t matter, they can easily become advocates on your behalf, and don’t forget a ‘warm’ referral is much more effective than a ‘cold’ call.

By becoming known as a helpful resource within your brand or business, all accomplished by being purely ‘sociable’, you are far more likely to be remembered, recommended and referred to, and who knows who might pick up on various aspects of your ‘sociability’, if you’re recognised as an expert in your field, it can only provide chances to expose your brand even further…

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