CSR: Frequent visits loosens tongues and makes listening easier


It’s beginning to get quite noticeable how the service users are getting used to me turning up on Wednesday mornings at the Compton Day Care Centre. I get big smiles when I enter, and my sweet old lady starts telling me all sorts of things even before I get a chair to sit down.

There was one particular day when I was late (dealing with a client’s needs took priority that morning) and they all repeated, “We thought you weren’t coming today”. The service users were all seated at the table making window ornaments (with notable patience as they waited for the right colour pen to be passed around). My sweet old lady was having her nails painted, and her concentration was so much she fell asleep with her hands splayed as she waited for her nails to dry.

I had a lovely talk with the male service user, who told me several times he had been in the merchant navy, the Egyptians they rip you off, his twin brother had been extremely bright, his nickname had been the Village Poacher, his best friend had been a German prisoner of war called Hans, and all he really liked doing best was to listen to others talking. In spite of the repetitions, which often appeared at random within the same sentence, it was nice to get him to open up, as usually he wasn’t able to get a word in edgeways.

It is great to listen to the flow and ebb of subjects as they are passed around the circle. On one occasion the general discussion was about debt; one particular service user told me in great detail all about her monthly outgoings from her pension, and what her landlord allowed her to make improvements to her house.  Health is another much-touched-on subject; another told me about after she had had a bad fall, her son took her home with him for a year so she could recover fully. All spoke lovingly about their various pets, and how much comfort they gave them.

The service users bon humour comes to the fore when they regularly rib each other, especially when it comes to mobility. With their various Zimmer frames, sticks and wheelchairs, they joke about jogging around the village green, rushing up to the dining table, and running to the loo!

In spite of longevity, the oldest service users prove they are not to be outdone. Last week my sweet old lady was in particularly fine form, bright and alert, and kept interjecting poignant and pertinent comments with a wink in her eye! The exertion soon tired her out, and by dinnertime she was snoozing peacefully in her chair. The oldest service user, the 97 year old other male, had returned from a couple of weeks’ absence, and was very pleased to hear I had missed him. The district nurse came round to give him an assessment, and he was so determined to prove he was fit and healthy, he virtually skipped around the coffee table to show her his mobility skills.  A lovely sight!


One Response

  1. Excellent post and an awesome blog. Thanks the share.

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